CIBC customers across Canada experienced widespread disruptions to their mobile app and online banking services on April 13, 2026. Downdetector, a real-time platform monitoring website and app outages, showed over 2,000 reports of issues with CIBC's services as of 3 p. m. ET. The problems affected users' ability to log in and conduct online transactions.
Many customers took to social media and online forums like Reddit to share their frustrations. Some users also reported difficulties using CIBC ATMs. The bank acknowledged the outage with a message on the mobile app stating that services were unavailable and that they were working to resolve the issue.
A CIBC spokesperson told CTVNews. ca that the issue had been resolved. However, some customers continued to report problems accessing their accounts even after the bank's statement. It is not yet clear what caused the outage, and CIBC has not released further details. Customers experiencing ongoing issues are encouraged to contact CIBC directly for assistance.
This disruption follows similar incidents at other Canadian banks, highlighting the challenges financial institutions face in maintaining reliable digital services. For CIBC customers, this outage serves as a reminder to have alternative methods for managing their finances in case of technical difficulties with online platforms.
